Post by Patrick Torsney on Dec 2, 2010 14:02:42 GMT
If you have any ideas or opinions on all this, whether you will engage with My Legal or not, please reply to this message. We're open to all feedback
We need people to join the team
If you are interested in becoming part of the My Legal Team then please drop me an email - link in my signature below. The Team is who I run everything by and who generally keep an eye on what's being posted. It's not hard, it relies on your instinctive common sense and willingness to be honest. Trust me, it's interesting getting involved in what we do
Post by Patrick Torsney on Dec 3, 2010 13:06:36 GMT
Bear in mind, myLegal isn't just for SWL. It's also open to other categories of law affected by the proposals e.g. Family so hopefully we can get some good private practice examples up there too as well as the SWL examples I've already stuck up
Feel free to email me directly if you have any questions
Post by nickd (Mylegal) on Dec 3, 2010 13:31:32 GMT
I'm definitely liking the idea of an open forum such as My Legal, I think this is an excellent idea and will try and get as many clients and other representative bodies to feed into this. Am also considering an idea on a client feedback exercise; asking our respective clients for their views on how Legal Aid positively assisted them. I wonder if it would be a good idea to unify some kind of questionnaire so that we can all use the data and feed it back with a response to the MoJ consultation by closing date in February 2011?
Could this even be done through My Legal, I wonder? Enabling clients /advisers to complete at point of enquiry? Just mooting ideas.
Ideas which spring to mind are asking client about say any health conditions, housing status, waiting list time for appeals, outcome, debt amount, employment status? I discussed it at a welfare benefit forum this week and the response was positive, just wondering about the right questions as a means of using the data to tell Ken why Legal Aid must stay or why I say there must be ........'NO RAID ON LEGAL AID'!!
Post by Colin Henderson on Dec 3, 2010 14:05:38 GMT
This is a great initiative (for which Patrick should take the credit for coming up with the idea!)
I think it is vital that if advisers post case studies they should be written in such a way as to preserve ANY POSSIBLE way in which the client's identity can be deduced, unless the client and everyone else involved in their story has given EXPRESS CONSENT to be identified (and understandably most won't). For example, I will not be posting any case studies under my own name as that alone could identify the client.
Spread the word and let's show the politicians what's really going on in the lives of the people they claim to represent.
I'm definitely liking the idea of an open forum such as My Legal, I think this is an excellent idea and will try and get as many clients and other representative bodies to feed into this. Am also considering an idea on a client feedback exercise; asking our respective clients for their views on how Legal Aid positively assisted them. I wonder if it would be a good idea to unify some kind of questionnaire so that we can all use the data and feed it back with a response to the MoJ consultation by closing date in February 2011?
Could this even be done through My Legal, I wonder? Enabling clients /advisers to complete at point of enquiry? Just mooting ideas.
Ideas which spring to mind are asking client about say any health conditions, housing status, waiting list time for appeals, outcome, debt amount, employment status? I discussed it at a welfare benefit forum this week and the response was positive, just wondering about the right questions as a means of using the data to tell Ken why Legal Aid must stay or why I say there must be ........'NO RAID ON LEGAL AID'!!
Go for it nickd. I think, in answer to your question however, that your best option is to encourage them to tell their tale in MyLegal. The power of real stories from real people should not be underestimated
By all means do what you think works for your clients and your organisation but, this is a chance to link everything up, just like we've done with ilegal. Don't let it slip you, and everyone else, by
Post by nickd (Mylegal) on Dec 5, 2010 13:13:28 GMT
Patrick, what I was wondering; is whether on Mylegal, there could be a pro-forma questionnaire? Perhaps, with simple bullet check boxes for answers and a comment section. Much as we may and will encourage clients to participate, you know what they can be like. They'll have the best of intentions, but perhaps not get round to it. What I'm thinking is that as part of campaigning our clients, it would be great if we could pin our clients down at the point when they usually vent their angst; at the interview. Yes, I know it's additional time on an interview, but let's face it, if we don't fight this we'll end up with all the time in the world on our hands.
We could then say to our clients, "would you mind, whilst you're here, given your strong views, helping us fight the cause for sustaining Legal Aid by spending a couple of minutes as I wizz you through this questionnaire on My Legal?".....that's my thinking?
Clients can of course be reminded to continue in their giving of views, but it gets them registered and more or less (with a bit of friendly arm twisting!) guarantees to get a response. I'm thinking of the questions we could ask and will post in due course, but what of the idea?
Similarly, I'm also asking our volunteers to feed in with comments on their views on doing the kind of 'basic mechanical advice' (see my post on Dyjanobleboble's words of wisdom) work we do as welfare benefit specialists, which the current coalition assumes can be done by them for nothing?
Then the information can all be collated and linked up as you suggest?
Post by nickd (Mylegal) on Dec 5, 2010 13:38:27 GMT
Patrick: Some rough ideas which spring to mind are: (not sure how this will come out in message box - am not able to email you as having some gremlins on internet explorer at present.
Name of client (can be anom) Contact details: Address/Tel No/Email Name of organisation/solicitor assisting you
Type of enquiry (please tick each one which applies)
Debt Welfare Benefits Housing Employment Family
Would you consider yourself to be able to deal with your enquiry without the assistance of the organisation helping you?
Do you believe the advice you are receiving should be provided by
Paid specialists Y/N
Volunteers Y/N
How do you rate the quality of advice you are being given (1 to 10 scale)
Have you used this organisation before? Y/N
You do you think you would cope without their assistance (1 to 10 scale)
Please tell us about the positive effect this advice has had upon you
I am more able to manage my affairs It has helped me resolve my problems I feel better about myself since being helped I am less depressed I have entered into a payment arrangement with my creditors I have been helped to overcome a Government decision which was wrong I was able to avoid court proceedings because I got help at the right time Etc etc
Are you media willing? Y/N
Plus comment boxes and client profiling.
Family and other providers may want to think of questions they feel relevant?
With spaces for comments, unfortunately IT gremlins abound and I haven't been able to access MyLegal to see what's on there.
Post by Mr Fiona T. Wardle on Dec 6, 2010 9:49:53 GMT
Nickd: Your enthusiasm should be bottled! However, I would agree with Patrick that MyLegal should be a space for real people to tell real stories, not to fill in forms/questionaires. What I like about the MyLegal thing so far - and iLegal too - is the break away from the mould of the usual way of doing things in this sector, which tends to the bureaucratic all too often, and of "thinking different".
Perhaps in your agency (and maybe my own too) you will want to use some form of Q'aire to help when your agency makes its own response to the green paper, but MyLegal - although not initially set up by users of Legal Aid Services - should be in the control of and for the use of those "service users", for those users, our clients to have their own say and in any way they would express themselves. Some won't bother - hey here's some news, some Legal Aid providers won't bother either. That happens. It doesn't make the responses any less real or powerful.
Post by Patrick Torsney on Dec 6, 2010 10:21:08 GMT
I agree. What we are trying to do is to make the public aware of what's going on. If they're not bothered, then at least we tried
Also, to give real people who have been helped by legal aid the opportunity to tell their story. I think this is the most powerful way of making the point that there is value in funding this work: real stories, what happened, how the publicly funded advice and assistance made all the difference. You and I know it does, but others need to know too
I've tried questionnaires on ilegal before, they don't tend to get that much interest for some reason. Also, there are issues usually about impartiality and the loading of questions, which can lead to criticism about the validity of results
Either way, that isn't to say we won't revisit your idea at some point - so all ideas gratefully received
However, right now our priority, yours and mine, must be to get people using MyLegal and, getting everyone, your auntie, brother, cousin and friend down the street registered reading and aware of what's going on
If you haven't registered with MyLegal yet, then do it by clicking the link below - it will only take you about 30 seconds: