@my post 15th March. Finallly had a response to my question today - after 2 requests to reply to my message !
Thank you for your message. I am sorry for the delay in responding.
Within a Procurement Area the Presence requirements can be different in different Access Points. There can be some Access Points in which the requirement is to have a Permanent Presence, while in others the requirement is to have have a Part-time Presence.
The requirements for each Access Point are set out in the Essential Criteria section of the Tender Form which is available in the Buyer Attachments section of the ITT within the eTendering system.
Regards Eleanor Nicholls Policy Team Legal Services Commission
I have had some better clarification on the professional negligence question in section 4 quetion 8 of the PQQ I posted above. This comes from a briefing by Cit Ad.
.... you only have to declare claims where there is a judgement or an out of court settlement. If compensation has been paid at an early stage and no proceedings issued, it would not be considered to be "settled out of Court"
Am I reading the Information for applicants document correctly????
We have three (Full Time) offices in our Access Point area, so if we want to continue to deliver LSC funded advice from all three offices we have to: a) submit an Individual Bid for each office, b) Offer all three SWL categories from each office, and c) to score maximum points each office has to have a supervisor there 100% of the time it is open.
However, in relation in point (c) there is only enough debt NMS to employ a sole self-supervising caseworker... so if I'm reading it correctly, we should only offer our services from the one office to score maximum points.
Post by StephenMichael on Mar 23, 2010 8:28:03 GMT
@ my post 8th March.
I have finally had a response.
"Thank you for your message. I am sorry for the delay in responding.
We confirm that there is a typing error in the Welfare Benefits Supervisor Self-Declaration Form. For "Employment Support Assistance" please read "Employment and Support Allowance". We are sorry for any confusion this has caused.
Post by Patrick Torsney on Mar 23, 2010 12:29:36 GMT
Here's the reply to the question I raised earlier in this thread on Supervisors meeting the case range requirements (Case Involvement Standard) within the SQM
I've reproduced my original question immediately below in italics for ease of reference. The LSC's answer follows it in bold:
My question relates to the completion of the Supervisor Self Declaration Forms (SWL)
IFA 10.5 says that the form must be provided “for assessment” at the latest 8 weeks before the Contract start date.
1. Must each and every section of the forms (particularly Tables 1 and 2) be evidenced/completed in full – examples of case types dealt with – or are you likely to exercise some discretion eg a provider with one case type missing, eg given local circumstances, would be OK but someone with 4 would not?
2. Whether there were omissions or not, I am assuming this wouldn’t affect their tender and offer of a contract, given that they would still have some opportunity to remedy any missing types prior to start date, assuming it was an issue?
3. What about providers who upload completed forms with their tender documents – would you tell them earlier etc so they would have more time to try find the missing case types?
4. Is it actually going to be down to Relationship Managers to do the assessment and make the decisions in respect of suppliers in their respective regions?
Previously, auditors/RMs would accept occasional omissions on the forms when auditing providers eg a provider who never referred a case to better progress it (because they dealt with the full range of services themselves or never had a case that merited referring). If you are going to insist on fully completed forms at least prior to contract start, then it is likely providers will have to ‘shop’ around for cases that just might fit the types they have missing.
The answer from the LSC:
Thank you for your enquiry concerning Supervisor Self-declaration Forms.
In answer to question 1., Applicant Organisations must demonstrate that they meet the Supervisor Standard - as such, the Supervisor Self Declaration Form should be completed in full.
In answer to question 2., Award of a contract is conditional on meeting the Essential Criteria. Where criteria are not met at the time of tender (e.g. meeting Supervisor Standard) we will require evidence that they will be met 8 weeks before the start of the contract.
In answer to question 3., If a provider uploads a completed form then it is unclear what there would be to verify. It is a provider's responsibility to ensure that the tender they submit is accurate and that where they commit to having appropriate arrangements in place by the contract start date that those arrangements can be evidenced upon request from the LSC 8 weeks before the contract starts.
In answer to question 4., Assessment of tenders will not be done by Relationship Managers in the corresponding region. However, they may be involved in verifying the information provided in tenders 8 weeks before the contract start date.
We hope that this has answered your query, but if you have any further queries regarding these Invitations to Tender, please contact us again through the messaging system.
Post by Richard Wilkinson on Mar 30, 2010 8:08:48 GMT
This may have been answered before- or may be obvious. When the requirement appears in essential criteria (as it does for most if all tenders) that says "you must employ 1 FTE supervisor for every 6 fee eaners/caseworkers" - does that mean that if you employ a suervisor for half the week that you would meet the requiement if you had 3 or less FTE caseworkers?
I will submit itto the LSC, but just wanted to check if t already been answered somewhere.
Post by Patrick Torsney on Mar 30, 2010 8:26:04 GMT
The answer is yes. The criteria is concerned with the ratio of supervisors and caseworkers. Which means that 0.5 FTE Supervisor could legitimately supervise 3 FTE caseworkers, at least as far as the Essential Criteria goes
There are issues however with part-time supervision and it is likely that the LSC would pay particular attention to such arrangements at any audit or similar. For example, the supervisor would have to be able to demonstrate satisfactory supervisory arrangements were still in place whilst s/he was not at work
Please note also that part-time supervision might affect your scoring in the Selection Criteria. Here's a pretty standard Selection Criteria statement from the Welfare Benefits category:
The Applicant Organisation will employ a Welfare Benefits Supervisor who will be based and regularly working from the Office in the Access Point more than X% of the time that the Office is open
It is also worth dropping in here that if you have 1 FTE Supervisor who supervises two (or more) subject categories, then s/he should not be supervising more than 6 FTE caseworkers in total, irrespective of what categories those caseworkers might be working in
Post by Richard Wilkinson on Mar 30, 2010 8:32:49 GMT
Thanks- you are a star. Yeah i'm familiar with implications re SWL bundle and scoring points but its worthwhile flaggin up. However on subject areas or in PAs where there is no othe bidder on SWL then meeting the essential criteria would be enough - eg Devon, Immigration in N Wales etc