E-Directories – delivering your information online
Local Information and Advice delivery For over 10 years, we have worked with a number of UK charitable organisations to provide an online information and advice delivery system known as The Support Directory. In fact, we actually developed the product as a direct request from charity clients we were building websites for. We designed a system that they wanted, that could be customised to suit any charity or organisation, wanting to deliver information and advice.
As an example, last year one of our local charity directories delivered 335,000 pages of information to 154,500 unique visitors and had a total of 1.4 million hits to their directory serving a London Borough.
Why use The Support Directory?
All your information is available at the touch of a button in one location – including the services & organisations you promote as well as your factsheets, your information sheets and your pamphlets
Giving both your staff and your clients access to the same information – making sure its consistent advice
Pre-loaded with over 600 national organisations and 1000s of local services free for you to use
Pre-loaded with Factsheets from Age UK, National Mind and Citizen Advice Bureau
Fast access to key statistics – giving you the insight you need to secure funding
Fully branded as you
Integrated into your website
Don’t just take our word for it AgeUK Croydon implemented The Support Directory in 2005 and have, over the years, integrated it into their organisation as the primary resource for delivering information. What’s more, all staff and volunteers have been trained to use the system and it's their first port of call for any enquiry.
“In the last year, we can say that we have helped support 100,000 enquiries through the website. We simply couldn’t have done that face to face or by telephone. What’s more, our information is always kept up to date which supports Quality Standards. Having The Support Directory is as important to us as having a phone line, heating and lighting – it’s essential in delivering the service.” Irene Jordan – Age UK Croydon
And that’s not all that we do. As well as The Support Directory, we also offer you:
Activity Monitor Activity Monitor keeps track of your projects & services, the clients that use them and the staff and volunteers that run them. At the click of a button you can create reports and export statistics allowing you to quickly and accurately provide information to parent organisations, local authorities and funders, essential for any third sector organisation.
Why use Activity Monitor?
Access is through our secure cloud based Control Panel.
All your data kept in one place.
Keep track of all your clients’ history and their associated projects.
Information Portals and Websites We are very aware of the need to deliver information and advice online and we have been doing so for over ten years but we also build website and e-commerce systems. With our knowledge and expertise, we can create information portals that cater for your needs, fully customisable to suit your organisation and functionality that can include:
User Accounts of different levels
Secure Referral Form integration
The ability to buy services online
Full Content Management System to edit your pages
The Support Directory built in!
And if there’s something missing, no problem we can add it!
A bit about us
We’ve been doing this since 2003 – we use this experience to develop our products, making them even better.
Simple to use – we designed The Support Directory to be easy to use and very intuitive. We’ll always be there for you if you need any training from us but something we’re always told is that you don’t need much training to use it – making your life easier.
A personal account manager – we want you to be happy with the service that we offer you. That’s why you’ll always have a personal account manager, there to answer your query – whatever it is, whenever it is!
Contact For more information please don't hesitate to contact:
Stuart Dent or Julian Madle E-Directories Ltd Sanderley Studio Kennel Lane Langport Somerset TA10 9SB Office: 01458 730073 Mobile: 07801 721529